Access FAQs

The toolbar is not displayed when entering LOVIS EOS

To solve this:
  1. Close LOVIS EOS
  2. Enter the User Data folder and at the top of the file explorer, select the root of the User Data folder, which is LOVISEOS
  3. Identify the file with the name of the connected user and delete it. The file is with the extension txt, for example, “006.support.user.txt”
  4. Access to LOVIS EOS again and validate that the toolbar is displayed.

Workflow is not displayed when access to LOVIS EOS

To solve this:

  1. Close LOVIS EOS
  2. Enter the User Data folder and at the top of the file explorer, select the root of the User Data folder, which is LOVISEOS
  3. Identify the file with the name of the connected user and delete it. The file is with the extension txt, for example, “006.support.user.txt”
  4. Access to LOVIS EOS again and validate that the workflow is displayed.

How can I change my LOVIS EOS access password?

To change your password, enter the following link https://adfs.lovis.co/adfs/portal/updatepassword.

Another way to do this is once you have entered the Remote Desktop, click on the Windows window in the lower left, showing the search icon (Magnifying glass) in the upper right, type Security and select “Change a password”.

How to access LOVIS EOS on a computer with macOS?

Verify you have or Download Microsoft Remote Desktop.

Enter the link https://webaccess.lovis.co, register username, password and press the Sign in button.

Click on the icon displayed with the name LOVIS EOS and the download of the shortcut of the remote connection will begin.

Go to the Downloads folder and execute the direct access, register user, password and start loading the profile by entering the remote desktop.

The Login Window is displayed. Here, select your company and enter your username and password; upon entering, the workflow and main Menu is shown.

How to access LOVIS EOS on a Windows computer?

Enter the link https://webaccess.lovis.co, register username, password and press the Sign in button.

Click on the icon displayed with the name LOVIS EOS and the download of the shortcut of the remote connection will begin.

Go to the Downloads folder and execute the direct access, register user, password and start loading the profile by entering the remote desktop.

The Login Window is displayed. Here, select your company and enter your username and password; upon entering, the workflow and main Menu is shown.

Remote desktop icons do not appear when logging into LOVIS EOS

Press [Ctrl]+[Esc] to bring up the icons on your remote desktop.

If icons still do not appear, please contact https://www.lovis.com/customer-support/technical-assistance and ask them to restart your session.

“Your computer can’t connect to the Remote Desktop Gateway server” error message

These are the most common causes for this error message:

  • You don’t have access to the Internet.
  • There’s a problem with the network you’re connected to.
  • You are trying to access from a secondary remote desktop.
  • The ports used for Remote Desktop access are blocked in your network’s firewall.
  • Try connecting to another network, verify you have access to the Internet, and the problem should get solved.

Cannot access LOVIS EOS

The most common causes are: