LOVIS FAQs

Access FAQs

The toolbar is not displayed when entering LOVIS EOS

To solve this:
  1. Close LOVIS EOS
  2. Enter the User Data folder and at the top of the file explorer, select the root of the User Data folder, which is LOVISEOS
  3. Identify the file with the name of the connected user and delete it. The file is with the extension txt, for example, “006.support.user.txt”
  4. Access to LOVIS EOS again and validate that the toolbar is displayed.

Workflow is not displayed when access to LOVIS EOS

To solve this:

  1. Close LOVIS EOS
  2. Enter the User Data folder and at the top of the file explorer, select the root of the User Data folder, which is LOVISEOS
  3. Identify the file with the name of the connected user and delete it. The file is with the extension txt, for example, “006.support.user.txt”
  4. Access to LOVIS EOS again and validate that the workflow is displayed.

How can I change my LOVIS EOS access password?

To change your password, enter the following link https://adfs.lovis.co/adfs/portal/updatepassword.

Another way to do this is once you have entered the Remote Desktop, click on the Windows window in the lower left, showing the search icon (Magnifying glass) in the upper right, type Security and select “Change a password”.

How to access LOVIS EOS on a computer with macOS?

Verify you have or Download Microsoft Remote Desktop.

Enter the link https://webaccess.lovis.co, register username, password and press the Sign in button.

Click on the icon displayed with the name LOVIS EOS and the download of the shortcut of the remote connection will begin.

Go to the Downloads folder and execute the direct access, register user, password and start loading the profile by entering the remote desktop.

The Login Window is displayed. Here, select your company and enter your username and password; upon entering, the workflow and main Menu is shown.

How to access LOVIS EOS on a Windows computer?

Enter the link https://webaccess.lovis.co, register username, password and press the Sign in button.

Click on the icon displayed with the name LOVIS EOS and the download of the shortcut of the remote connection will begin.

Go to the Downloads folder and execute the direct access, register user, password and start loading the profile by entering the remote desktop.

The Login Window is displayed. Here, select your company and enter your username and password; upon entering, the workflow and main Menu is shown.

Remote desktop icons do not appear when logging into LOVIS EOS

Press [Ctrl]+[Esc] to bring up the icons on your remote desktop.

If icons still do not appear, please contact https://www.lovis.com/customer-support/technical-assistance and ask them to restart your session.

“Your computer can’t connect to the Remote Desktop Gateway server” error message

These are the most common causes for this error message:

  • You don’t have access to the Internet.
  • There’s a problem with the network you’re connected to.
  • You are trying to access from a secondary remote desktop.
  • The ports used for Remote Desktop access are blocked in your network’s firewall.
  • Try connecting to another network, verify you have access to the Internet, and the problem should get solved.

Cannot access LOVIS EOS

The most common causes are:

Support FAQs

What image types can I upload to LOVIS?

To maintain compatibility with all the environments where LOVIS EOS runs, the images file type to upload into LOVIS EOS must be a bitmap image (.bmp).

What are the requirements to print from LOVIS?

To print, it is necessary to have the latest version of TSPrint installed on the computer where you use LOVIS EOS. Download and install TSPrint from https://www.terminalworks.com/remote-desktop-printing/downloads

LOVIS EOS will take the printers installed on your computer.

Can a printout form be modified?

The printout forms for legal pre-printed formats such as Sales Invoices, bank checks; can be adapted during the implementation of LOVIS EOS or through our post-implementation service. The other forms that LOVIS EOS are standard designed for the best performance within your organisation. If you have any need, please request its improvement through support; your case will be analysed by our development department and send you a response to your request.

How can I open a LOVIS support ticket?

You can send your support requests to the designated LOVIS support Administrator within your organisation.

To open a support ticket you must be a LOVIS customer’s support administrator. Your company’s CEO, or legally authorised executive, has to send a signed letter informing who will be the LOVIS Administrator(s).

If you are a LOVIS Support Administrator, you can create support tickets by sending an email to support@lovis.com or directly at https://www.lovis.com/customer-support/.

Security FAQs

Can I have more than one security profile?

Yes, every user can have more than one security profile to perform different sets of tasks. Switching between Profiles is quick and easy.

Why do one or more Series are not displayed when creating a new Document?

This usually happens when a new series has not been assigned to the selected user profile’s Series’ Roles. Please ask your System Administrator to grant you the permissions.

How can I limit the authorisation limit of a Profile?

Type the maximum amount and select the currency you want to use for the authorisation limit of the Profile.

What types of Roles are available to configure a Profile?

A security profile can be made up from any combination of the following security roles:

  • Functional
  • Series
  • Item types
  • Entity types

How can my suppliers and customers have secure access to LOVIS EOS?

The Entity ID of the supplier or customer can be assigned to a user profile to limit secure access only to the transactions related to them.

Accounting FAQs

How can I generate the accounting entries?

You can generate the accounting records for one or more days by selecting Modules – Accounting – Accounting Generation Process from the Menu. Verify the date range you want to generate and click Ok. The process will inform you when finished.

Finance FAQs

The buttons are blocked, and I cannot edit the document.

You can edit a financial document if it complies with the following:

  • The Date or Period of the Financial Document is Active
  • The user should have the necessary permissions to modify the type of document and series
  • The document should not be already paid or applied with another Document
  • The Bank Document is not reconciled

[Apply] button is not enabled on Financial Documents

The Apply button is not enabled when:

  • The Financial Document has not been [activated].
  • The Date is closed.
  • The Period is closed.
  • There are no document entries.
  • The payable total is zero.
  • There is another payable derived from the same inventory entry.

Procurement FAQs

I cannot select an Item in a Purchase Order

To select an item in a Purchase Order, check the following:

  • The item has Purchases parameter active
  • The item has the Inventory or Service parameter active
  • The item is Active
  • If the item has the “open purchase price” parameter deactivated. It must be in a Procurement Price List

Inventory FAQs

Inventory entries are not displayed in the Expenses Distribution Tab of the Financial Document

Inventory entries are not displayed when you need to distribute expenses on a Finance Document because:

  • The inventory entry is not Assigned.
  • The payables invoice is not Applied.
  • The Financial Document has not distributable balance.
  • The items on the Financial Document have not active the distributable parameter.

ERROR: Field ‘Assignable’ only accepts zero or positive values

The most common causes for this error message to appear in inventory transfers and consumptions are:

  • One or more of the items involved in the movement have no inventory existence or insufficient.
  • Items are repeatedly in the same movement, which causes the quantities to be added up and could lead to insufficient inventory availability.

Cannot [Assign] an Output Inventory Movement

Please verify that your output inventory movement complies with the following considerations:

  1. Confirm that the Inventory Movement is [Activated]
  2. Confirm that your User Profile has the Security Authorisations to [Assign] this type of Inventory Movement
  3. For Serial or Lot Number controlled Items: Verify there is a Serial Number on the corresponding entry record
  4. Confirm that the Inventory movement has at least one active entry

If after confirming the above considerations it is still not possible to [Assign] the Inventory Movement, please open a Support Ticket.